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At Service for Profit, we specialize in helping service businesses increase their revenues with marketing programs that bring in new clients and sell more services to existing clients.
If what you’re doing is working, bringing in new customers and repeat business, keep doing it! But if your traditional methods of capturing new clients or engagements are not paying off, we might be able to help. Often we can suggest approaches that we can implement together to successfully reverse a downward trend, or inject new life into those sales curves.
The Service for Profit engagement model that has provided such consistent results leverages 20 years of experience, first gained as a full-time employee for large companies such as Hewlett Packard, Tandem, and Silicon Graphics, and subsequently as a consultant to organizations that have included the City of Palo Alto, Franklin Covey, and the Pacific Institute. LEARN MORE
Service for Profit marketing programs are developed and rolled out in three stages, designed to build a track record of success that is tied to client expenditures.
About Fees, Mark-ups, Vendor Selection, and Project Management
If you have worked in the past with attorneys or accounting professionals, you are familiar with the hourly rate model.
This fee-for-service model offers transparency, with the consultant charging a predetermined fee for each hour of time and passing along invoices for subcontracted services at net to clients, typically adding only a small percentage to cover bookkeeping or credit card fees incurred by the consultant in connection with subcontracted services.
Service for Profit uses the hourly rate model, charging $150 per hour for professional time. If we recommend a marketing communications-based intervention (web work, marcom, mailing), we offer a fixed-price estimate/quote from our supplier(s) to which we add a project management fee, shown as a separate line item on our invoices and estimates. The estimated price is the price you will pay. Alternatively, we will use any vendor you wish to contract with and will bill separately for the time we spend managing that vendor through project completion.
Typically, projects can be completed most efficiently, and consequently, most cost-effectively, when we work with the vendors that we have successfully worked with in the past. But we understand that our clients, too, may have preferred vendors with whom they have long-standing relationships. Estimates will be provided for any add-on work and approved in writing.
An important component of our client engagements is effective project management. We ask all clients and subcontractors to communicate, share files, and monitor status on all engagements using Basecamp, from basecamp.com. We provide access to this easy-to-use web-based tool at our own expense, because it represents our commitment to project quality.
It All Starts with an Engagement Letter
Clients interested in beginning an engagement with Service for Profit LLC receive an engagement letter that sets forth the phases of the engagement and the commitment they (and Service for Profit) are making for each phase. Clients may make a commitment on a phase-by-phase basis, with no obligation for a long-term commitment. The initial commitment for the first 5 hours must be confirmed by signature and a credit card number for billing. Work on each additional phase will be separately authorized.
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